Thank you for shopping at Fabbrics.com. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
1. Returns
1.1 Return Period
You have 14 calendar days from the date of receipt of your order to initiate a return for any reason. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
1.2 Non-Returnable Items
Certain types of items cannot be returned for hygienic or custom-made reasons:
Cut or custom-ordered fabric (if the metreage has been cut specifically for your order).
Sale items or promotional discounts.
1.3 How to Initiate a Return
To initiate a return, please contact our customer service team at info@fabbrics.com or call us at +40732402797 within the 14-day period. Please provide your order number and the reason for the return. We will guide you through the return process and provide you with the return address.
1.4 Return Shipping Costs
The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a defective item).
We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive the returned item.
2. Refunds
2.1 Inspection and Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2.2 Refund Timing
You can expect to receive your refund within 14 business days from our acceptance of the return. The exact timing depends on your payment processor’s policies. Please note that shipping costs are non-refundable.
2.3 Late or Missing Refunds
If you haven’t received your refund after 14 business days, please:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you still have not received your refund, please contact us at info@fabbrics.com.
3. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for this reason, please contact us using the information below, and we will provide further instructions.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@fabbrics.com with your order number and photos of the damaged/defective item. We will evaluate the issue and arrange for a replacement or refund.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: info@fabbrics.com
Phone: +40732402797
Address: Moara Domneasca Nr.8 corp v6, Complex Victoria Business Park, Afumati/Ilfov, Romania